Ukiyo Studio Canvas | Limited Edition Fine Art Prints
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Frequently Asked Questions
We ship domestically and internationally where carriers support delivery. Available destinations and shipping options appear at checkout based on your address.
Most merch is made to order. Production typically takes a few business days before it ships, and then shipping time depends on your location and the method you choose at checkout.
Yes—once your order ships, you'll receive a shipping confirmation with tracking details.
If you need to change a size, color, address, or cancel, contact us ASAP. Once an order enters production, changes may not be possible because items are made to order.
Use the size chart on each product page and compare it to a similar item you already own (lay it flat and measure). If you're between sizes, sizing up usually gives a more relaxed fit—especially for hoodies.
If your item doesn't fit, reach out and we'll help you find the best option. Because many items are made to order, exchanges may depend on the item and condition. (Tip: double-check size charts before ordering—size uncertainty is one of the biggest reasons apparel gets returned.)
If something arrives misprinted, damaged, or defective, contact us with photos and we'll make it right. Claims for print defects/damage are commonly handled within a defined window after delivery (often 30 days).
Send us a message with your order number and clear photos of the issue. If it's damaged, defective, or misprinted, we'll coordinate a replacement or resolution according to the fulfillment partner's claim window and process.
First, check around your delivery location (mailroom, neighbors, front desk) and contact the carrier. If you still can't locate it, message us and we'll help you troubleshoot next steps.
Some drops are limited and may not restock. If something sells out, the best move is to join the waitlist / email list (or check back on the product page).
Many modern merch stores use on-demand production so items are created after purchase rather than sitting in a warehouse. This helps reduce overproduction and keeps drops flexible (but it also means order changes are time-sensitive).
If your merch is fulfilled through a white-label production partner, packaging is typically unbranded from the printer's side (i.e., it doesn't advertise the printer).
Yes—bulk orders are possible depending on the product. Send what you need (quantities, sizes, deadline, shipping location) and we'll confirm pricing and timelines.
We're open to collaborations that fit Ukiyo's aesthetic and values. Reach out with your concept, audience, and what you're envisioning.
Email or use the site contact form with your order number and a quick description. If there's an issue, include photos—this speeds up resolution.